Lately, I have been working with an organization that had little support or guidance in the way of HR, for many years. It is of a size that needs it desperately, and in an industry where extra care should be taken with workers to ensure production of a quality product or service.
I’ve been around a while, and I’ve seen a lot of team dynamics. I’ve worked with toxic leaders and dysfunctional departments. But I must say I was lulled into complacency by this team at the start and then was reminded how things work in the Land of No HR.
The first rule in the Land of No HR, is that no one knows what HR is supposed to do. So everyone is glad to see you when you get there. They have an idea that HR is basically there to save them from the mean leader who is making life hard for them and the changes in the organization that are causing anxiety and upheaval. They think HR is there is be a representative for them to take their complaints to their own managers and force them to listen.
They’re on the right track. I’m there to help them develop communication skills so they can be candid and solution-oriented with their leaders about what’s not working so they can move on to summiting mountains and slaying dragons. I’m even ready to be a mediator where ancient, fetid, ugly problems that have been festering for years are coming to the surface. And I can help leaders clarify strategy, performance, and how resources and people fit together in the plan.
I’m not there to wave a magic wand and make the challenges go away, or deliver disingenuous platitudes to feral managers who have never been held accountable for leading or delivering results that contribute to the organization’s success. In a lot of ways, I’m there to challenge, listen, empathize and push a little, and make sure everyone has the training and guidance they need. I want people to feel understood, valued and empowered, but to get there, they must take responsibility for their roles, their work and their own behaviors.
We’re working on it. By the time I move on, they will have the tools, an informed and capable business leader who understands and values an HR presence in the organization, and hopefully, a permanent HR resource in place. But the future is truly in their hands. I hope they are wildly successful!